Compliance & Security
We take our clients’ privacy and security seriously. In an industry plagued by fraud attempts, your client’s personal information is not something to be taken lightly.
With us, you can trust your information is always safe. Res/Title is proudly SOC + ALTA 3rd Party Certified. Our top tier security protocols meet all requirements of the CFPB and GLBA Acts which means you can deliver peace of mind to your client on every transaction.
Res/Title is SOC-1 SSAE 16 Type 2 Certified and ALTA Best Practices Certified. Following this model, we strictly adhere to their standards to protect our consumers in the industry. With Res/Title being assessed by a third party certified national CPA firm, you can be confident your information is always safe and secure. Anyone handling your personal information should have the following security compliances in place.
All escrow funds are maintained in separate designated accounts (Escrow, Trust, IOLTA, etc), which are reviewed for reconciliation discrepancies on a daily basis.
Currently we are active and in good standings in 44 states including the District of Columbia.
From making sure our virus and firewall software is up to date to back-up recovery on our servers, we also perform background checks on all our staff and provide them with program training to ensure compliance.
Our use of software and technology allows us to track a file through each step of the closing process and provide complete transparency of the work being done on each file, making us compliant with Federal and State Consumer Financial Laws.
Sensitive to complaints we receive, our staff will forward the problem to the Chief Operations Manager to address who will then work with the loan officer and the customer to resolve the issue.